01Services

WhatABin provides mobile trash, recycling, and yard waste bin cleaning and sanitizing services. We offer:

• One-Time Cleanings — a single scheduled cleaning service.
• Recurring Subscriptions — ongoing cleaning service billed on a recurring basis (e.g., monthly or quarterly), which continues automatically until canceled by the customer in accordance with Section 4 below.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with reasonable notice where practical.

02Eligibility & Service Area

Our Services are available to residential and commercial customers within our designated San Diego-area service zones. We reserve the right to refuse or limit service to any address outside our current service area, or to any customer for legitimate business reasons (e.g., unsafe access, non-payment, prior abuse of Services).

03Scheduling & Access to Bins

• Customers are responsible for placing bins in an accessible location (e.g., curbside) on their scheduled service day, unless other arrangements have been made.
• If our technician is unable to access a bin (e.g., it was not placed out, blocked, or locked), we may be unable to perform the service for that visit. Repeated missed access may result in the visit being marked complete and billed, or the subscription being adjusted at our discretion.
• Service days and times are estimates and may shift due to weather, traffic, truck issues, or operational needs. We will make reasonable efforts to notify customers of significant changes.

04Payments, Billing & Cancellation

• Online Payments. Payments are processed securely through our third-party payment processor. By providing payment information, you authorize WhatABin to charge your payment method for the Services selected.
• One-Time Service. Payment is due at the time of booking or upon completion of service, as specified at checkout.
• Recurring Subscriptions. Your payment method will be automatically charged on each billing cycle until you cancel. You authorize us to store your payment information for this purpose.
• Cancellation. You may cancel a recurring subscription at any time through your account, by contacting us, or by other means we provide. Cancellation will take effect at the end of the current billing cycle unless otherwise stated; we do not provide partial refunds for the remainder of an already-paid cycle unless required by law.
• Early Cancellation Price Adjustment. Recurring subscription pricing is discounted from our standard one-time cleaning price in exchange for the customer's ongoing commitment. If a customer cancels their recurring subscription after receiving only one cleaning, that cleaning will be re-rated at our then-current one-time cleaning price, and the difference between the one-time price and the discounted recurring price already paid will be automatically charged to the card on file at the time of cancellation. By enrolling in a recurring subscription, you authorize WhatABin to make this adjustment charge without additional confirmation.
• Failed Payments. If a payment fails, we may retry the charge, pause your subscription, or suspend service until payment is resolved.
• Price Changes. We may change pricing for future service cycles with reasonable advance notice. Continued use of the Services after a price change takes effect constitutes acceptance of the new pricing.
• Refunds. Refunds, if any, are provided at our discretion, except where required by applicable law.

05Customer Responsibilities

You agree to:

• Provide accurate contact, billing, and address information.
• Ensure bins are reasonably accessible and free of hazardous materials, sharp objects, or items that could damage our equipment or pose a safety risk.
• Notify us of any gate codes, pets, or access restrictions relevant to performing the Service safely.

WhatABin is not responsible for damage or delays resulting from inaccurate information, restricted access, or bins containing prohibited materials.

06Limitation of Liability

To the fullest extent permitted by law:

• WhatABin's Services are provided to clean the exterior/interior of trash, recycling, or yard waste bins using water and cleaning agents. We are not responsible for pre-existing damage, wear, cracks, or odors that cleaning cannot resolve.
• WhatABin will not be liable for any indirect, incidental, special, or consequential damages arising from use of the Services.
• Our total liability for any claim arising from the Services is limited to the amount paid by you for the specific service in question.

07Property Access & Safety

Our technicians may need to access your property (e.g., driveway, curb, side yard) to perform Services. You agree to keep the service area reasonably safe and clear of hazards (e.g., aggressive pets, obstacles) during your scheduled window.

08Weather & Service Delays

Service may be rescheduled due to severe weather, water restrictions, road closures, or other conditions outside our control. We will make reasonable efforts to reschedule affected visits promptly.

09Termination

We reserve the right to suspend or terminate service to any customer who violates these Terms, engages in abusive conduct toward our staff, or fails to pay for Services rendered.

10Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on whatabin.com with a revised "Last Updated" date. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

11Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Services shall be resolved in the state or federal courts located in San Diego County, California.

12Contact Us

If you have questions about these Terms, please contact us at: